Non-Credit and Installation Terms and Conditions (“Retail Terms”)

Current Generation Systems Limited (“CGSL”, “we”, “us”, “our”) may agree to supply the solar products and systems (“Equipment”) and installation services (“Services”) as set out in a proposal, quote, estimate or any other form of correspondence in which Equipment and/or Services are offered (collectively, a “Quote”).

The Equipment and Services will be supplied to the buyer identified in the Quote (“you”, “your”), and are supplied for residential and ordinary business use only and are not for re-sale.

By accepting the Quote, you agree to accept and pay for supply of the Equipment and Services on the terms of the Quote, and that these terms and conditions set out in part A (the “Terms”) and the disclaimers set out in part B (the “Disclaimers”) will apply and form the contractual agreement for the supply of the Equipment and Services between us and you (together, the “Contract”).

PART A – CGSL RETAIL TERMS AND CONDITIONS:

1. INSTALLATION

1. 1. Where CGSL is providing Services at, or in relation to, a property (the “Property”), particularly where Equipment is being installed by us through the delivery of Services (an “Installation”), you must be the legal owner of the property or have received permission in writing from the legal owner for the Services be delivered at the property.
   2. It is your responsibility to ensure that permission for the Installation is received, including any resource and/or building consents required, conditions under leases or other agreements, or agreements with neighbours or other interested parties.
   3. You indemnify and hold harmless CGSL in relation to any dispute or failure to comply with any agreement, gain proper permission or otherwise with a third party as it relates to the physical Installation at the property.

2. PRICE

1. 1. All orders for Equipment and/or Services will be filled at the prices set out in the Quote where both CGSL and you have agreed the Quote.
   2. The Quote will generally remain open for acceptance for one month from the date of the Quote.
   3. All quotes are based on CGSL’s personnel working normal business hours. If you request CGSL’s personnel to work outside normal business hours, and we agree, then we may increase the price to reflect our increased labour costs. We will notify you of the price increase and you may accept the increased price (which will then form part of the Quote) or reject the increased price and the Services will be provided during normal business hours and at the original price in the Quote.
   4. Unless stated otherwise, all prices are inclusive of GST.
   5. We may charge you for any additional costs we incur as a result of:
      1. you not doing anything that we have agreed with you is required in order for us to provide the Equipment and Services or you doing something (including varying your instructions) that causes additional cost or expense to us;
      2. any costs incurred by us of the kinds described in clauses 4.3, 4.5 or 4.6; and
      3. remedying, or attempting to remedy, any damage, fault or weakness contained in the Property’s wiring, roofing or general construction that may affect the Equipment or Services; and
      4. any costs incurred, including additional labour costs, which are notified to you ahead of incurring them, which could not have reasonably been anticipated, where you accept that, while reasonable efforts are made when providing the Quote, there are practical limits to the extent to which CGSL will have investigate all aspects which may impact the installation, (together, “Additional Costs”).
   6. We will invoice any Additional Costs to you in addition to the quoted price and you must pay those Additional Costs.

3. TERMS OF PAYMENT

1. 1. 1. Unless the Quote states otherwise, payment is due as follows:
         1. you will pay a deposit of 20% of the total price payable for the Equipment and Services (“Deposit”) upon placing the order; and
         2. you will pay the remaining 80% of the price (and any Additional Costs) on receipt of our invoice once the Equipment has been provided and Services completed, unless we invoice you earlier in accordance with clause 3.6.
      2. CGSL is under no obligation to deliver the Equipment or commence the Services until the Deposit has been paid.
      3. If we have agreed that you may pay a deposit of less than 20% of the total price on acceptance when you place the order, you must pay the remainder of the full Deposit before we deliver the Equipment or commence Services.
      4. You must pay us the total amount contained in any invoice, without any set-off or deduction, where for an Installation:
         1. Within 7 days where the invoice relates to an Installation; or
         2. Immediately and before delivery or despatch where it only relates to Equipment, or relates to Services (and potentially Equipment) which do not comprise part of an Installation.
      5. If you fail to pay any amount due under an invoice by the due date, we may:
         1. suspend any future deliveries of Equipment or performance of Services to you; and/or
         2. charge you interest from the due date for payment to the date of actual payment at the rate of 1.5% per month, calculated on a monthly basis.
      6. If any amount under an invoice remains unpaid 30 days after the due date, and the claimed amount or invoice is not the subject of a genuine dispute, we may cancel this Contract.
      7. Notwithstanding anything else in this clause 3, if installation of the Equipment and completion of the Services has been delayed (for reasons outside of our control) for 90 days or more after the installation commenced, we may invoice you for any remaining portion of the price and any Additional Costs prior to completion. You will pay any such invoice in accordance with clause 3.4.
      8. You will pay all costs and expenses (including investigation costs (whether incurred through our own time costs or our use of a third party), legal expenses such as solicitors’, barristers’ and court costs, and debt collectors’ costs) CGSL or our nominee incurs in enforcing or attempting to enforce our rights under this clause and under the Personal Property Securities Act 1999.

4. COMPLETION AND DELIVERY

1. 1. After you have accepted the Quote, we will contact you and agree with you a suitable time or time(s) for the delivery of the Equipment and performance of Services (“Supply Times”).
   2. The Supply Times are stated in good faith but are not to be treated as a condition of the sale. If delivery or performance is delayed for any reason at all, we will not be responsible or liable to you or any other party for loss suffered due to the delay, unless we are liable to you under the Consumer Guarantees Act.
   3. If you notify us of any change to the Supply Times we will try to accommodate that change, but if the change necessitates price increases through staff working overtime, a variation of planned staff availability, or increased cost of materials then we will notify you of the relevant price increase and you will either accept the original Supply Times or agree to pay all such extra expenses (as determined by CGSL, acting reasonably) in addition to the quoted price.
   4. If you do not take delivery of the Equipment by the date specified in the Supply Times, or any later date to which we both agree, you must pay reasonable storage costs until you take delivery. We will determine the costs of storage (acting reasonably) and may invoice you for these.
   5. Where our personnel attend the Property at an agreed time and are not able to gain entry, and you (or another authorised adult) are not present, we may charge you for the costs we incur in attending the Property.
   6. Where our personnel attend the Property at an agreed time and are not able to deliver the Equipment and/or Services as agreed due to preparatory work having not been completed to the necessary standard, we may charge you for the costs we incur in attending the Property.
   7. You will:
      1. provide such safe and easy access to the Property as our personnel reasonably require to perform the Services (including by ensuring any dog or other dangerous animal is secured);
      2. provide our personnel with such information and assistance as they reasonably request in order to complete the Services;
      3. allow our personnel to access all necessary services, utilities and storage that they reasonably require to complete the Services (including access to a toilet in good functioning order)
      4. advise us of any health and safety hazards and/or Resource Management Act 1991 requirements or issues relating to the Property that could be relevant to the Services or our personnel when they visit the Property (“Property Issues”). If, after being so advised, we reasonably consider that the Property Issues give rise to any health and safety or other issues, we may (at our sole discretion) defer, delay or cancel the delivery of the Equipment or performance of the Services or terminate this Contract. Where we cancel the delivery or performance of all of the Equipment or Services, or where we cancel the Contract in its entirety, under this clause we will refund your Deposit in full.
   8. Where applicable, we will deliver an Installation in accordance with the applicable standards and regulations, the most relevant of these being (Note: Other standards may be referenced by these where required and by reference the relevant sections of these standards also become mandatory):
      1. AS/NZS 3000 Wiring Rules
      2. AS 4509 Stand-alone Power Systems
      3. AS 4086.2 Secondary batteries for SPS – Installation and maintenance
      4. AS/NZS 5033 Installation of Photovoltaic (PV) Arrays
   9. Where the delivery of the Equipment and/or Services does not constitute an Installation, other than to the extent required by the applicable standards, regulations or laws, we are in no way liable or responsible for the adherence of any system or installation to the applicable standards and regulations, whether an electrical or power system is a product, in part or whole, of the delivery of the Equipment and/or Services, or otherwise.
   10. Where applicable, CGSL shall test and commission the Installation in accordance with AS 4509 “Test and Commissioning”, to ensure that it is operating as specified in the Contract.
   11. Generally any system or installation incorporating Equipment supplied by us will require an electrical inspection performed by a Registered Electrical Inspector and the subsequent issuance of a Record of Inspection by that Registered Electrical Inspector (the “Inspection”). Other than when we have explicitly undertaken to arrange the Inspection, you must ensure that the Inspection takes place before the Equipment commences operation (other than for the testing and commissioning set out in clause 4.9). If the Equipment is operating prior to the Inspection, whether to be arranged by us or not, we will not be liable to you or any other third party for any direct, indirect or consequential losses.

5. PERFORMANCE OF INSTALLATION

• 1. We may provide you with various analyses that illustrate potential performance scenarios of the Installation or other installations, equipment or designs contemplated during our communications with you (“Performance Assessments”).
  2. These Performance Assessments are understood by you to be illustrative, rather than definitive, and that the actual performance of the Installation relative to these analyses may be materially different.
  3. Regardless of how such Performance Assessments are presented, CGSL makes no representations or warranties in respect of these Performance Assessments and cannot be held liable for differences when compared to actual performance, or inaccuracies or errors within these Performance Assessments.
  4. Without limiting your rights under clauses 6 and 7, you may not seek compensation or relief from CGSL due to differences between the Performance Assessments and actual performance, irrespective of how material, or the causes of these differences.

6. MANUFACTURER WARRANTIES

1. 1. The Equipment comprises components manufactured by certain third parties. Except for a Performance Guarantee (a Performance Guarantee being a guarantee, whether described as a guarantee, warranty or otherwise, that certain equipment will maintain stated levels of performance or only experience certain levels of degradation over a specified period(s) of time, we will pass on to you the benefit of any warranties given by those third party manufacturers (“Third Party Warranties”) for the duration of the Equipment Warranty Period (as specified in the Quote).
   2. If you become aware of a defect in the Equipment and wish to make a claim under a Third Party Warranty, you must notify us as soon as you become aware of the defect, and you must let us know:
      1. details of the Equipment, including model number and serial number;
      2. the date on which the Equipment was installed at the Property; and
      3. a description of the defect.
   3. We will collect the defective Equipment from the Property and will re-deliver the Equipment to you at the Property following the relevant third party manufacturer remedying the defect.
   4. We may charge our time costs and any other incidental costs, such as vehicle charges, freight charges or costs of hiring of alternative equipment, in undertaking the activities outlined in clause 6.2.
   5. If you wish to make a claim under a Performance Guarantee , you must contact the applicable third party manufacturer directly (unless you are entitled to contact us first regarding the claim in accordance with the Consumer Guarantees Act). If you contact the applicable third party manufacturer directly regarding a claim, we accept no responsibility for the management of that claim, except for:
      1. any express written warranty given by us under these terms;
      2. the passing through of the benefit of the Third Party Warranties as set out in clause 5.1; and
      3. any of our liabilities to you under the Consumer Guarantees Act, we provide no warranties, express or implied, with respect to the Equipment.
   6. Except to the extent set out in these terms, we do not accept responsibility or liability for any warranties given by any person other than CGSL, including any suppliers’ and/or manufacturers’ warranties

7. FIVE YEAR WORKMANSHIP WARRANTY

1. 1. During the five years from the first time we install Equipment at your Property under this Contract, if you notify us of a Workmanship Defect in accordance with this clause 7, we will re-perform any part of the Services, and/or repair or replace any components of the Equipment that we have installed at your Property, as necessary to correct the Workmanship Defect, subject to the rest of this clause 7.
   2. Where we have installed Equipment at your Property under this Contract, a Workmanship Defect means:
      1. damage to the Equipment; or
      2. the Equipment failing to perform to the manufacturer’s specifications; or
      3. the Equipment being misconfigured or inadequately affixed to your Property;
   3. Clause 7.2 only applies where 7.2.1, 7.2.2 or 7.2.3 were clearly and specifically caused by our failure; or in the course of providing the Services we failed:
      1. to comply with the manufacturer’s standard instructions for installation of the Equipment; and/or
      2. to meet the minimum standards of workmanship generally expected from competent tradespeople carrying out similar services.
   4. To notify us of a Workmanship Defect under this clause 7, you must provide us with a complete and legible copy of this Contract, and a written description of the circumstances that you believe indicate there is a Workmanship Defect (“Workmanship Claim”).
   5. Where you make a Workmanship Claim, you must provide us with reasonable access to your Property to inspect the Equipment and to carry out any work required under this clause 7.
   6. Where we visit your Property in relation to a Workmanship Claim, clauses 2.5, 2.6, 4.5, 4.6 and 4.7 of these terms will apply to our visit in the same way they applied to the Services. If we find that the problem you have reported is not a valid Workmanship Defect, we may charge you for any additional costs we have incurred in visiting your Property.
   7. We have no obligation under this clause 7 if you or any third party repairs, modifies, or interferes with, Equipment in any way, whether or not that has caused a Workmanship Defect.
   8. The period of 5 years in clause 7.1 starts from the date of the record of inspection, or where not applicable, the first time we install Equipment at the Property under this Contract, and is not extended, repeated or restarted if we later repair or replace the Equipment.
   9. Nothing in this clause 7 takes away any other rights you may have under the Consumer Guarantees Act.

8. EQUIPMENT

• 1. Risk in the Equipment shall pass to you on delivery to the Equipment. You must ensure it is stored safely and securely and must arrange insurance cover for the Equipment from the time of such delivery and such insurance must, at a minimum, cover the Equipment until such time as you make full payment for the Equipment. If you have existing house and contents insurance, then you should check with your existing insurer whether you need additional insurance to fulfil this obligation to us.
  2. Title in the Equipment remains with us at all times until you have made full payment for the Equipment.
  3. You acknowledge that for the purposes of the Personal Property Securities Act 1999 (“PPSA”), these terms and conditions create a security interest in all goods supplied by us to you, to secure payment of all moneys owing from you to us under this Contract now and in the future, including for the Equipment. We may register a financing statement on the Personal Property Securities Register (PPSR) to perfect our security interest and you must do all things we require in order for us to perfect and maintain our security interest.
  4. You waive your right to receive a verification statement in respect of any financing statement or financing change statement registered by us or on our behalf on the PPSR.
  5. To the extent permitted by law, you and CGSL contract out of, and you waive your rights under, section 114(1)(a) of the PPSA and your rights referred to in sections 116, 120(2) and 121 of the PPSA.
  6. The intellectual property comprised in the copyright, confidential information, design, specification, manufacturing methods and know-how created by us in the course of carrying out the Services shall at all times be and remain our property.

9. BUYER’S OBLIGATIONS

• 1. Until such time as title to the Equipment has passed to you in accordance with clause 8.2, you must comply with all of our instructions with respect to the Equipment. In particular, you must only start using the Equipment once you have received our consent.

10. TERMINATION

• 1. We may terminate the Contract if, at our sole discretion, we consider that we are no longer reasonably able to deliver the Equipment and/or Services under the Quote or, in delivering the Equipment and/or Services, it would create material risks to CGSL, its employees, subcontractors, you, or other third parties that were not foreseen during the provision of the Quote, whether these risks are physical, financial, operation, reputational or otherwise.
  2. If we terminate the Contract under clause 10.1, we will not be liable to you under or in relation to this Contract for any loss of profit, loss of revenue, loss of Property value, loss of business or anticipated savings (whether direct or indirect) and/or any indirect or consequential losses, except to the extent you are entitled to claim for such losses under the Consumer Guarantees Act.
  3. If the delivery of Equipment and Services has commenced before we terminate the contract under clause 10.1, we may invoice you for the Equipment and Services as we reasonably assess to have been delivered, and we may apply any Deposit received against this invoice.
  4. If delivery of the Equipment and/or Services has not commenced before we terminate the Contract under clause 10.1, we will return any Deposit received under the Contract, less any other debts owed to us other than under the Contract and any reasonable costs we have incurred up to termination should your conduct be considered to have inhibited our view of our ability to deliver under the Contract or been a primary factor in us electing to terminate the Contract.

11. LIMITATION OF LIABILITY

• 1. Nothing in this clause 11 affects or limits any rights you may have under the Consumer Guarantees Act and the Fair Trading Act.
  2. In respect of any warranty or guarantee in relation to the Equipment, our total liability to you will be limited to the amount needed to repair or replace (at our discretion) the Equipment.
  3. Without restricting the limitations of liability contained elsewhere in these terms and conditions, our liability to you under or in connection with this Contract is limited to the price of the Equipment and/or Services in respect of which such liability arises.
  4. We will not be liable to you under or in relation to this Contract for any loss of profit, loss of revenue, loss of Property value, loss of business or anticipated savings (whether direct or indirect) and/or any indirect or consequential losses, except to the extent you are entitled to claim for such losses under the Consumer Guarantees Act.
  5. We will not be liable to you for any failure to perform our obligations under this Contract because of an event beyond our reasonable control (such as an act of God, war, natural disaster, sabotage or act of terrorism). We will not be liable to you for not performing the Services due to bad weather conditions or access to the Property being restricted.

12. DISPUTE RESOLUTION

• 1. The parties agree to use their best endeavours to resolve, by negotiation, any problem that arises between them. Subject to both parties’ rights of termination under the Contract, until the following dispute resolution process has been exhausted, neither party will resort to legal proceedings except if it is necessary to seek an urgent interim determination.
  2. If a dispute arises, including a breach or an alleged breach (a “Dispute”) which is not resolved through negotiation by both parties or is sufficiently serious that it cannot be resolved through negotiation by both parties within 5 working days (or such other time frame agreed between the parties) of notification, the parties agree to mediation. If mediation should fail to resolve a Dispute within 30 days from the date that the Dispute arose (or such longer period as the parties may agree), either party may commence legal proceedings against the other.

13. GENERAL

• 1. No waiver by us of any term of this Contract will constitute a waiver of any other term.
  2. This Contract may not be varied unless the parties agree in writing.
  3. A notice, approval, consent or other communication under the Contract shall generally be undertaken by email, although other methods of communication in relation to the Contract may be agreed between the parties from time to time, including pre-paid post, courier, hand delivery, or, on occasion, verbal communication. Emails shall be deemed to have been received on transmission if it is not returned undeliverable.
  4. You agree that we may take non-invasive photographs and/or video of the Installation and use it for marketing purposes including, but not limited to, websites, social media posts and hard-copy marketing materials.
  5. The Contract is governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of the New Zealand courts in respect of all matters relating to the Contract (including these Terms).

PART B – DISCLAIMERS AND PRODUCT INFORMATION

We want our customers to understand the limitations of solar and battery solutions for their property. Below we outline four specific areas which customers need to be aware of, namely: our quoting tool; solar expectations and site issues; new builds; and batteries.

1. QUOTE DISCLAIMER

• 1. To undertake a Quote, we use various tools and make various assessments based on our experience, knowledge and the information reasonably available to us to make a recommendation on the Equipment, Services and/or an Installation that’s right for you and possibly to estimate the potential economic benefits. Ultimately, the decision to purchase is your decision, however we believe our tools and assessments will help you make an informed decision. Prices are GST inclusive for the supply and installation of Equipment.
  2. It is important you know that the tools and assessments rely on a number of assumptions, including:
     1. estimates of your usage and usage profile which may be based on specific data, assumptions made about your circumstances and behaviours, or a mixture of the two;
     2. assumed levels of solar generation for different regions / locations;
     3. tariffs available from energy retailers; and
     4. any additional information you provide to us.
  3. A number of additional factors influence how the equipment will perform. These include the angle of your roof, the direction your house faces, how shady your house is, the number of panels you choose to install, actual buy-back rates and retail tariffs and, of course, the weather. While we take these into account, it is only an estimate and you should not rely on it as guaranteeing performance. CGSL takes no responsibility to the extent the actual performance is different from that set out in the Quote.

2. SOLAR EXPECTATIONS AND SITE ISSUES

1. 1. Self-consumption of solar power: Any self-consumption rates provided are calculated values based on the forecast output of an installation and a number of assumptions and/or historical data sets detailing your annual and monthly usage and the way you use power during the day. While we make reasonable efforts to ensure the tools used to estimate self-consumption have appropriate and relevant assumptions and data with which to calculate self-consumption, the data is often very general in nature (e.g. average NZ household usage or behaviour) and there will always be discrepancies to the actual self-consumption experienced.
   2. Financial Payback: On occasion we may provide written or verbal indications of how quickly you may make your money back from savings made by both self-consumption of solar power rather than purchasing power from your power retailer and selling excess solar power back to your energy retailer. However, this is not a promise and homeowners / businesses should not rely on these indications on payback or savings as a basis for buying the solar system. Our indicative estimates are based on assumptions which may, or may not, be relevant to you. They also assume that your power rates will be consistent with today’s methodology and inflated consistently, which may not turn out to be accurate. In these indications, we are often able to look at historical data, but habits at a premise can be erratic and variable. You should be particularly aware of any shading around the solar panels, or future changes which may cause shading (such as the growth of vegetation), which may not be evident on the site inspection, but which will impact on future solar generation.
   3. Peak output: We size and talk about the panel output of our solar systems with reference to kilowatt peak (kWp) power. This is based on the output of a photovoltaic solar panel under laboratory conditions. If a solar panel is rated as a 400W panel, this does not mean that on your roof at the peak of the day the panel will output 400W, because there may be losses due to the electrical circuitry and the environmental conditions, which generally will not reflect laboratory test conditions.
   4. The Importance of inverters: We size our solar systems in relation to the output of the solar panels and/or desired discharge rate from the batteries. However, you should also be aware that the peak output of a solar system is limited by the size of an inverter. If you have a 3kWp of photovoltaic solar panels, but only a 2.5kW inverter, then the maximum power output of the solar system will be limited by the maximum output of the inverter, being 2.5kW (ignoring electrical losses).
   5. Sizing a solar system: For many customers, sizing of a system against your own historic usage data is possible. However, we often propose a smaller or larger system than your historic usage might suggest as the optimal size and if the Quote is for an ‘oversized’ or ‘undersized’ system then the self-consumption assumption may be different and the estimated payback and savings estimates will be different. There are many reasons for providing a Quote for what may be considered an oversized or undersized system, including but not limited to:
      1. We have been asked to quote a system of a specific size or that meets a specific budget.
      2. You would like to future proof your property and recognise that returning to install solar panels in the future would most likely end up being a more expensive process.
      3. You view selling (exporting) excess solar power output to your energy retailer as either highly undesirable or highly desirable.
      4. You are planning to purchase an electric vehicle or high energy appliances or facilities, such as summer air conditioning, a spa pool or a swimming pool.
      5. You would like to have enough solar energy in the future to add a battery system.
      6. You anticipate that changes in your power usage behaviour or changes in appliances will justify an increase or decrease in system size.
   6. Two or three phase properties: Supply to many New Zealand properties has more than one ‘live’ wire carrying power to them from the grid (typically in addition to both a neutral and earth wire). Each live wire can carry a different ‘phase’ and premises can have up to 3 phases. This means that more power can be delivered to these properties than a single-phase property. Where there is a two or three phase supply to a property, it may not be possible for all appliances, or buildings, to benefit from solar power. This is because the phases effectively work as isolated circuits for most applications and if the solar power is on one phase, it can’t be transferred to another phase to meet a load on that phase. There are two basic wiring options if you have two or three phase supply:
      1. To install a two or three-phase solar installation: This can distribute the solar power across the three phases and, in some cases, be designed or have the capability to ‘load balance’ between phases. This is the usual approach for a commercial building and increasingly for three phase residential properties thanks to improved inverter technology allowing load balancing (sometimes called ‘asymmetric generation’). Irrespective of any load balancing, a system like this may be exporting power to the grid, while on another phase you may be importing power (and paying for it at a higher tariff than the export rate you are receiving for the exported power on the other phase). There may be a significant mismatch between solar energy being generated and the loads on each phase, which could result in a longer payback period and lower savings than might have been indicated in an assessment of potential performance.
      2. To install a single phase solar system on one phase: This puts all the solar onto one phase at the property and is a more common approach for a residential property. In this scenario, we will try and put additional loads onto the one phase, but it is possible that all of the appliances or other loads may not benefit from solar power. The electrical wiring at your premises and load constraints on each phase will impact on how much of your daytime load can be met by solar power. It will not usually be possible during the sales and quoting process to assess the practical limitations that this solution may have, which will only become evident during the install process by the electricians on site. You should be aware that some loads will be on a different phase to the solar phase and as such this could still result in lower than expected savings from the solar system in comparison to any assessment of potential performance.
   7. Wifi signal and ethernet connection: The monitoring solutions available generally rely on a good wifi availability or a hardwired ethernet connection. CGSL cannot be held responsible for poorer than expected service because of an inadequate communications network. You may need to pay extra for any communication upgrades necessary to make the monitoring solutions work to specification.
   8. Roofs:
      1. Tile Roofs: To install a solar system on a tile roof it is necessary to walk on the roof. It is inevitable in the install process that tiles will be broken. You should try and ensure that they have a suitable number of tiles spare and available to us to replace any broken tiles. If this is not the case we will attempt to source replacement tiles and the cost of these tiles will be added to the your solar installation invoice.
      2. Old Roofs / Patched Roofs: It is not normally possible for us to identify where roofs have been mended / patched in the past using waterproof materials during our initial site visit. It is your responsibility to inform us where this has happened. These are particularly fragile areas of the roof for a solar system to be fixed over the top of. In this case, you must take the risk that installing solar on the roof could lead to leaks. CGSL cannot accept responsibility for any leaks which result from installing a solar system over the top of such temporary waterproof solutions. If our installation teams determine that the roof is not suitable to support a solar system without presenting a leak risk to the property, CGSL reserves the right to stop the installation until the roof is brought to a suitable standard. If we inform you that the roof is not suitable, and you do not wish to proceed with the solar system installation, we will offer you a refund of the deposit payment less any costs incurred (including Equipment used which can no longer be resold as new).
      3. Asbestos in Roofs: If at any time during the install process we become aware that there is asbestos on the roof our installers reserve the right to stop work immediately. In this situation CGSL is not under any obligation to complete the installation and we may instead offer a refund of the deposit payment less any costs incurred (including Equipment used which can no longer be resold as new), or if the costs incurred exceed the deposit, invoice you for these additional costs.
      4. Roof Warranties: It is the your responsibility to let us know if there is an existing warranty in place on the roof and the conditions connected to this warranty in relation to installing solar. CGSL cannot accept any responsibility for breaching roof warranties.
      5. Sky Dishes or Aerials: CGSL accepts no responsibility for loss of TV signal during or after an Installation. If the system requires a sky dish or aerial to be moved, then it is your responsibility to re-attach the aerial or sky dish and re-establish a signal.

3. NEW BUILD DISCLAIMERS

• 1. On site changes: Our installation and price is based on the plans and drawings submitted at the time of the quote. During a build process, plans are often subject to change or appliances and ducts are moved on site at the time of the build. These changes can impact many aspects of a solar install from the position of the panels on the roof, the position of the inverter and/or batteries, and wiring runs. CGSL accept no responsibility for the aesthetic differences resulting from changes made to the plans and the impact these have on the location of panels, inverters, batteries and wiring. It is your responsibility to ensure that the appropriate space and wiring is made available by the builder and electrician to deliver the solar solution envisaged in the Quote. Costs incurred in altering the design of the system to be installed to accommodate variations from the plans used to develop the Quote, including any additional Services or Equipment required or third party costs incurred, shall be chargeable as Additional Costs.
  2. Delays or additional site visits: Where CGSL is required to visit site more often than originally anticipated due to certain preparations not having been completed to a degree to allow the intended work to be undertaken or to allow us to work in with the schedule or activity of other contractors (including, but not limited to, builders, electricians, plumbers, roofers, scaffolders, installers of other appliances or equipment), the extra costs incurred due to attending site more often shall be chargeable to you.
  3. Product Changes: There can be quite a long period of time between the acceptance of the Quote and installation of a solar system with a new build. The products available to CGSL, or the legislation around a solar installations may change in this period which could force us to change the equipment provided, which may result in a price change. We will notify you as soon as possible about any changes that may be required.
  4. Pre-Wiring Requirement: You and the builder need to ensure that the electrician is communicating with CGSL at the right times to ensure that they have all they need, and understand what they need to deliver, to enable for the desired solar system to be installed. We will work with your electrician to enable the electrician to run the appropriate cables behind your new gib boards, but are not responsible for untimely, or non-communication, from the builder, electrician or property owner.
  5. Solar Panel Installation: CGSL may arrange to install the panels when the scaffolding is up for the roofing and it is expected that you will agree to such a request and maintain and pay for the cost of the scaffold remaining in place for a reasonable period of time after the roof is installed to allow us to install the solar panels.
  6. Smart Meter – an Import Export Meter: Every property needs a smart meter to measure the amount of power which flows onto your site for billing purposes. During a build a temporary meter is typically installed and this is replaced by your retailer with a smart meter once the permanent electrical connection has been established. You need to ensure that the smart meter which is installed is an import export meter, which enables the smart meter to measure electricity generated and exported from the new solar panels on your property. If you are not receiving any credits for export of solar power by the second bill after the solar has been installed then please contact your retailer to check that you have the right smart meter on the premises.

4. BATTERY DISCLAIMER

• 1. Battery technology is fast evolving. CGSL can provide no guarantee that future proofing a property for the installation of a battery at a later date, will be sufficient, or meet future specifications. Wiring, inverter or battery requirements in future may be different due to changes in legislation, technology, or available products.
  2. The ability of a battery to provide back up to a premise in a power cut is limited to the output of the inverter controlling the battery and the amount of storage capacity in the battery. Property owners should be aware that if too many appliances are used in a power cut (i.e. the load is greater than the battery inverter can deliver) then the battery will shut down and a power cut will ensue. It is the responsibility of the premise owner in a power cut to ensure that loads are limited in order to maintain consistent power from the battery.
  3. CGSL will assist in you in deciding the appropriate settings for your battery such that they are fit for purpose at the point of installation but it is acknowledged that this is on the basis of information available to us and the ultimate decision on the appropriate settings is solely your responsibility.
  4. All battery usage must be managed in the context of the warranty provided by the battery manufacturer. Battery life is typically longer when the battery is not discharged below the manufacturers recommended parameters on a regular basis. CGSL has no control over customer usage patterns and thus cannot accept responsibility for usage patterns outside the manufacturer’s recommendations, which may lead to a shorter battery life.